General informations

Air Archipels is an airline approved by the Civil Aviation under CTA n° FR.AOC.0123.

The Polynesian company Air Archipels is an EURL with a capital of 324,105,000 XPF, registered under number Tahiti – 36076.

Address: BP 6019 – 98702 Faaa – Tahiti – French Polynesia.

Object

These general conditions of sale and carriage are intended to define the conditions under which the Carrier provides the Customer with air transport services (hereinafter referred to as the “Services”) in accordance with the Convention for the unification of certain rules relating to transport international air transport‚ signed in Warsaw on October 12, 1929 amended by the Hague Protocol of September 28, 1955.

They apply by the sole effect of the purchase of a transport service under the conditions mentioned below.

Prices

Please contact reservation@airarchipels.pf 

Reservations

Reservations on our flights can be made:

– By sending a flight plan request on our website: https://www.air-archipels.com
– By email at reservation@airarchipels.pf
– By calling : + 689 87 77 78 41

We need the client to sign the quote before, and pay the booking before the flight. Wire or credit card payment with an internet link on a secure website.   

Amendments, cancellations

Payment: 10% to secure booking – non refundable in case of cancellation.
100% one month before the date of departure.
Cancellation fees : 50% of the flight is canceled between 1 month and 15 days
before departure fees.
100% charge if canceled within 14 days to the day of departure.

Baording

On boarding‚ the customer must present to the representative of the company:

– His nominative boarding pass or his transport ticket
– A photo ID

Air Archipels reserves the right to refuse on board a passenger who does not have his ticket and his identity document‚ or more generally any passenger who could endanger the safety and good order on board his aircraft.

Once on board‚ Air Archipels reserves the right to disembark any passenger whose behavior would endanger the staff‚ the aircraft‚ its passengers or their effects.

Passengers with reduced mobility and/or a disability

Please contact us before the flight. 

Pregnant women

Pregnant women under eight months (33 weeks) are accepted on board.

Beyond 33 weeks of pregnancy‚ for reasons of safety and comfort‚ pregnant women are not allowed to board.

Children

Minor passengers (under 18) may only board if accompanied by a legal representative‚ unless they have written authorization from a legal representative.

All children must be accompanied by an adult.

Baggage

The space on board and the load offered by our devices being limited by cargo hole : (maximum 240 kg) 

Prohibited or regulated objects

To ensure the safety of flight personnel and aircraft passengers‚ the transport of certain objects and certain liquids‚ both in the cabin and in the hold is strictly regulated.

If in doubt‚ contact us to find out the exhaustive list of prohibited and regulated objects and the terms and conditions for carrying regulated objects.

PROHIBITED BY PLANE (HOLD AND CABIN)

• EXPLOSIVE OR INCENDIARY SUBSTANCES AND DEVICES
• SUBSTANCES WITH A NEUTRALIZING‚ FLAMMABLE‚ CORROSIVE EFFECT

PROHIBITED IN THE CABIN

• Firearms even not subject to authorization and imitation weapons
• Devices designed to stun or immobilize
• Sharp and sharp objects
• Work tools that can be used to injure
• Objects that can be used to hit
• Liquids‚ aerosols or gels> 100 ml unless purchased in duty free in sealed bags

CAB REGULATED

• Liquid or essential products
• External or contained lithium cells and batteries

PROHIBITED IN THE HOLD

• Electronic cigarette
• Lighter and/or lighter refill
• Mercury barometer
• External lithium cells and batteries (eg spare cells and batteries).

REGULATED IN THE HOLD

• Lithium cells and batteries contained in a device/equipment

This link may help you:
https://www.ecologique-solidaire.gouv.fr/sites/default/files/Reconnaitre_MD.pdf

The precise list of dangerous goods is given in the Technical Instructions (Doc9284 AN/905) of the International Civil Aviation Organization (ICAO)

Prohibited or regulated objects

To ensure the safety of flight personnel and aircraft passengers‚ the transport of certain objects and certain liquids‚ both in the cabin and in the hold is strictly regulated.

If in doubt‚ contact us to find out the exhaustive list of prohibited and regulated objects and the terms and conditions for carrying regulated objects.

PROHIBITED BY PLANE (HOLD AND CABIN)

• EXPLOSIVE OR INCENDIARY SUBSTANCES AND DEVICES
SUBSTANCES WITH NEUTRALIZING, FLAMMABLE, CORROSIVE EFFECTS

PROHIBITED IN THE CABIN

Firearms even not subject to authorization and imitation weapons
Devices designed to stun or immobilize
Sharp and sharp objects
Work tools that can be used to injure
Objects that can be used to hit
Liquids‚ aerosols or gels> 100 ml unless purchased in duty free in sealed bags

CAB REGULATED

Liquid or essential products
External or contained lithium cells and batteries

PROHIBITED IN THE HOLD

Electronic cigarette
Lighter and/or lighter refill
mercury barometer
External lithium cells and batteries (e.g. spare cells and batteries).

REGULATED IN THE HOLD

Lithium cells and batteries contained in a device/equipment
This link may help you:
https://www.ecologique-solidaire.gouv.fr/sites/default/files/Reconnaitre_MD.pdf

The precise list of dangerous goods appears in the Technical Instructions (Doc9284 AN/905) of the International Civil Aviation Organization (ICAO).

Insurance and Liability

Passengers

For all flights within French Polynesia‚ the liability of the air carrier subject to the provisions of article L. 6421-4‚ is governed by the stipulations of the Warsaw Convention of October 12, 1929 amended by the Hague Protocol of 28 September 1955.

The limit of Tahiti Air Charter’s liability for damage caused to persons‚ is set at €114,336 per passenger‚ and the time limit for action is 2 years from arrival at destination or from the day the aircraft should have arriving or stopping the transport.

Baggage

Air Archipels will not be liable for damages caused in whole or in part to the luggage due to negligence‚ a prejudicial act or omission by the customer or if they result from an inherent defect of the said luggage.

Subject to the aforementioned reservations‚ the liability of Air Archipels in the event of damage‚ delay or loss of one or more pieces of baggage‚ shall be limited to …

Any protest concerning the luggage must be notified by registered letter within 7 days under penalty of forfeiture.

The liability of Air Archipels can only be sought under the conditions and limits provided for in this article‚ regardless of the persons who call it into question and regardless of the title in which they claim to act.

Modification of the general conditions of sale

Air Archipels reserves the right to modify these General Conditions of Sale according to the evolution of its services or the legislation in force.

Protection of personal data

In accordance with the Data Protection Act of January 6, 1978, you have the right to query, access, modify, oppose and rectify personal data concerning you. By adhering to these general conditions of sale‚ you consent to our collection and use of this data for the performance of this contract. By entering your email address on one of the sites in our network‚ you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. All you have to do is click on the link at the end of our emails or contact the controller (the Company) by email: contact@airarchipels.pf

Applicable right

Only French law is applicable as well as:

– The Warsaw Convention of October 12, 1929 amended by the Hague Protocol of September 28, 1955.

– The provisions of the civil aviation code and the transport code‚ applicable to French Polynesia

All disputes arising from this contract will be submitted to the Courts of Papeete‚ Island of TAHITI‚ French Polynesia

In the event of a dispute before the French courts, only documents written or translated into French will be taken into account.